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• On long-distance mister tickets purchased at Pesa buono offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the biglietto is purchased at the buono office.

How do Rso register for the MUGI system?

Website (Access your account > Private dipartimento) / Mugi APP ( duelz My settings > Private distretto) Puro see account movements, primo posto up cards and obtain receipts for non-transferable cards you must register as per user of the system. Puro do this, go onesto the Private Dipartimento on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and anche-mail address). Your password will be anche-mailed to you, and you can then log on and carry out most operations. Registration is per card (not a user), and the same personal data given on applying for the card must be provided. When minors are registered the details of the ID document used in the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ed-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on a journey, the following operations can be carried out inizio the Private Distretto: checking of account movements, topping up, obtaining of receipts, etc. Once per card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Rso check how many journeys I have made?

Anyone wishing sicuro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access to the Private Area of the website. You can also check the last four movements and journeys made with the card at any culmine-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by di nuovo-mail (), or by sending verso signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.

Where can I sommita up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.ovvero.s. terminals.
• Insecable public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren ticket machines and scontrino offices.
• Automatic vertice-up machines at the bus stations mediante Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic culmine-up machines at Allee of Liberty 20, Donostia (on the calcio d’angolo of Txurruka street).
• On-line, strada the private area of the website, providing you are per registered user.

How much credit can I load onto my card?

You can culmine up from �5 esatto per maximum of �300, in multiples of �5. For on-line operations the maximum top-up is �100.

How and when do on-line top-ups become available for use?

On-line apice-ups carried out before h are available from h the next day, and vertice-ups made after h take an insolito day onesto become available. However, this type of apice-ups must be activated on Lurraldebus coaches, city buses mediante Donostia, Irun, Errenteria and Zarautz, at Pesatura cedola offices or at Kutxabank ATMs. So, when you board the filobus tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.

*City buses con Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your sommita up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.