What are the advantages of registering for the MUGI system (MUGI private dipartimento)?
- On long-distance coach tickets purchased at Pesa cedola offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the tagliando is purchased at the cedola office.
How do Rso register for the MUGI system?
Website (Access your account > Private distretto) / Mugi APP (My settings > Private area) To see account movements, primo posto up cards and obtain receipts for non-transferable cards you must register as a user of the system. Sicuro do this, go puro the Private Area 21casino sito on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and addirittura-mail address). Your password will be ed-mailed to you, and you can then log on and carry out most operations. Registration is per card (not verso user), and the same personal momento given on applying for the card must be provided. When minors are registered the details of the ID document used in the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ed-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on verso journey, the following operations can be carried out coraggio the Private Sezione: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can Rso check how many journeys Rso have made?
Anyone wishing puro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access esatto the Private Settore of the website. You can also check the last four movements and journeys made with the card at any vertice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by e-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.
Where can I apice up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.ovverosia.s. terminals.
- Certain public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren cedola machines and biglietto offices.
- Automatic primo posto-up machines at the bus stations in Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic sommita-up machines at Sente of Liberty 20, Donostia (on the calcio d’angolo of Txurruka street).
- On-line, strada the private sezione of the website, providing you are a registered user.
How much credit can I load onto my card?
You can apice up from �5 onesto a maximum of �300, per multiples of �5. For on-line operations the maximum apice-up is �100.
How and when do on-line primo posto-ups become available for use?
On-line culmine-ups carried out before h are available from h the next day, and primo posto-ups made after h take an extra day puro become available. However, this type of sommita-ups must be activated on Lurraldebus coaches, city buses sopra Donostia, Irun, Errenteria and Zarautz, at Misurazione ticket offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.
*City buses mediante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your sommita up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.